MB DIY lands Customer Service Company of the Year NFA win

MB DIY, a Teesside-based supplier of architectural hardware and commercial decor, is celebrating a major national victory after being crowned ‘Customer Service Company of the Year’ at the National Fenestration Awards (NFA).

Alongside taking home the top prize for customer service, the family-owned business was also recognised across several highly competitive categories, earning nominations for Best Use of Video, Trade Counter of the Year, and Managing Director(s) of the Year.

These nominations reportedly build upon a proud history for MB DIY at the NFAs, having previously secured the Trade Counter of the Year and Managing Director of the Year titles.

The continued recognition is said to highlight the company’s steadfast commitment to growth and excellence without resting on its laurels.

The company attributes its ongoing success to a deeply ingrained culture of support that spans the entire workforce.

Reflecting on the achievement, Mike Greenup, Managing Director at MB DIY, said: “It was an amazing moment to hear the news on the night.

“As a business rooted in Teesside, gaining this level of national recognition among industry leaders is always a fantastic feeling.

“But more than the awards themselves, I want to give a special thanks to our loyal customers who took the time to back us, and to the full team here at MB DIY. This is a huge testament to all of our staff.”

He added: “Exceptional customer service isn’t just one person’s job; it’s driven from every single department.

“From the warehouse team picking the orders and our transport department out delivering, to the entire team on the trade counter serving face-to-face and all the essential behind-the-scenes work that keeps the wheels turning… everyone plays their part.

“I couldn’t be prouder of the effort they put in every single day.”

Operating with the core philosophy that customer service is the absolute heart of the business, MB DIY has continually focused on making the B2B and trade experience as seamless and supportive as possible.

Whether expanding product ranges, developing new ways to communicate through digital media, or welcoming tradespeople at their Middlesbrough headquarters, the company views customer loyalty as the ultimate driving force behind its success.

Mike also emphasised the daily dedication of the workforce in achieving this milestone.

He said: “It’s a great compliment to all the staff throughout the company. The standards we set and expect are very high, and to be recognised for this is excellent.

“We strive every year to improve the smaller details, and to get the response we have from our loyal customers makes us very proud.”

Returning from the NFA Awards with renewed motivation, MB DIY is reportedly looking ahead to a busy and productive year.

With this national recognition under their belt, the team is focused on pushing the boundaries of their service, delivering innovative products to the market, and continuing to grow alongside the tradespeople and commercial partners who rely on them.

For more information about MBDIY, visit: MB DIY | Door & Window Supplies Wall & Bathroom Panels