Window Ware appoints new Head of Customer Operations

Window Ware has announced the appointment of Sam Richards as Head of Customer Operations.

Sam is said to bring a wealth of industry experience to the role, having held positions at prominent manufacturers such as Glazerite, UK Door & Window Group, Evolution, Aluco, and Everest.

In the new role, Sam will be responsible for leading Window Ware’s service to customers by managing the sales office and purchasing teams to drive improved internal customer sales and support whilst optimising inventory to drive accurate and on time deliveries. His focus will be on fostering stronger collaboration within the customer operations team, increasing customer engagement and satisfaction, and elevating service standards.

With over a decade of experience in the fabrication industry, Sam has a deep understanding of the challenges and opportunities facing customers. He’ll be using that knowledge to bring Window Ware even closer to its customers, ensuring it continues to meet their needs and address their pain points with products and service that help grow their customers businesses.

Sam Nuckey, Managing Director of Window Ware, said: “I am thrilled to welcome Sam to the Window Ware senior leadership team. His extensive industry knowledge and passion for customer centric thinking and service make him an ideal fit for us.

“With our continued growth and recent changes at Window Ware, we know we have to create more senior level relationships with our customers and brand partners to ensure that we can continue to support and serve their businesses in the right way.  I am confident that Sam Richards will make a great ally and escalation point and that he will be a valuable internal voice of our customers and field sales team across our Bedford-based customer operations.”

Sam Richards added: “I am incredibly excited to join Window Ware and contribute to the company’s continued success. I am eager to build on the strong foundation already in place and further the incredible work of our sales office and purchasing teams whilst fostering strong relationships with our customers. I am dedicated to ensuring that our products and services not only meet but exceed industry expectations, and I look forward to contributing to the company’s growth and success by delivering exceptional service and innovative solutions to our customers.”

www.windowware.co.uk