Main Responsibilities

• Manage and nurture a portfolio of key client accounts, ensuring excellent service and satisfaction.
• Act as the primary internal point of contact for customer queries, updates, and issue resolution.
• Collaborate closely with the External Business Development Manager to identify and maximise growth opportunities.
• Support the Order Processing Team by ensuring orders are handled accurately and efficiently.
• Work cross-functionally with production, logistics, and technical departments to ensure smooth and timely delivery of client projects.
• Handle customer concerns proactively, maintaining a solutions-driven and customer-first attitude.
• Monitor account performance and provide regular reports and insights to the sales team.
• Assist in the preparation of quotes, tenders, and proposals when required.
• Champion a customer-centric culture throughout the business.

Skills and Experience:

• Minimum 3 years’ experience in account management or sales, preferably within manufacturing, construction, or related industries.
• Proven ability to manage client relationships professionally and effectively.
• Strong communication and interpersonal skills.
• Highly organised with a keen eye for detail.
• Ability to work collaboratively across different teams.
• Proactive problem-solver with a positive, customer-first mindset.
• Experience working with CRM systems and Microsoft Office Suite.